Data envelopment analysis (DEA) mainly utilizes envelopment technology to replace production function in microeconomics. The input and output of decision making units (DMUs) are projected into the attributes to evaluate or measure their performance. However, if the inputs and outputs are linguistically termed or are fuzzy-numbered, conventional DEA can not easily measure the performance. Theref...

This paper is aimed to give an illustration on the application of Data Envelopment Analysis (DEA) as a tool to assess Quality Management (QM) efficiency. A variant of DEA, slack based measure (SBM) is used for this purpose. From this study, it is found that DEA is suitable to measure QM efficiency and give improvement suggestions to the inefficient QM. Keywords—Quality Management, Data Envelopm...

Data envelopment analysis (DEA) is a non-parametric technique for measuring and analyzing the relative efficiency of Decision-Making Unit (DMU) having multiple homogeneous types inputs outputs. Traditional DEA treats DMU as black boxes calculates their efficiencies by considering initial final But overall directly depended upon performances intermediate processes operations. In many situations,...

Data Envelopment Analysis (DEA) is a mathematical programming-based approach for evaluates the relative efficiency of a set of DMUs (Decision Making Units). The relative efficiency of a DMU is the result of comparing the inputs and outputs of the DMU and those of other DMUs in the PPS (Production Possibility Set). Also, in Data Envelopment Analysis various models have been developed in order to...

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...

The current paper proposes a slack-based version of the Super SBM, which is an alternative superefficiency model for the SBM proposed by Tone. Our two-stage approach provides the same superefficiency score as that obtained by the Super SBM model when the evaluated DMU is efficient and yields the same efficiency score as that obtained by the SBM model when the evaluated DMU is inefficient. The p...

data envelopment analysis (dea) is a mathematical programming-based approach for evaluates the relative efficiency of a set of dmus (decision making units). the relative efficiency of a dmu is the result of comparing the inputs and outputs of the dmu and those of other dmus in the pps (production possibility set). also, in data envelopment analysis various models have been developed in order to...

In this study an envelopment form of NDEA model is used for efficiency measurement of bank branches. So, a slack based NDEA model introduced by Tone and Tsutsui (SBM-NDEA) is nominated for its mathematical model. But according to the new categorization of the efficiency measurement factors introduced in this paper and also regarding some previous reviews on SBM-NDEA model, the model will be mod...

In the history of DEA, there are two fundamental “Radial” and “Non-radial” approaches for the efficiency measurement. Each approach has its own advantageous and shortcomings. Avkiran et al. (2008) provided a unified framework, named Connected-SBM, for linking these approaches. In the present paper, first, based on the directional distance function we develop the Directional Slack-Based Measures...